What Are Non-Rental Charges?
Non-rental charges refer to any extra charges that customers may incur during their car rental, outside of the payment for the vehicle.
Types of Non-Rental Charges
The Charging Process
If you incur any non-rental charges during your rental, we will notify you by email or notification with a detailed breakdown of the charges.
Step 1 - Customer Notification
If you incur non-rental charges, we will send you an invoice by email with a detailed breakdown of the charges. We'll also send a push notification.Step 2 - Automatic Charge
Shortly after, we will automatically charge the credit or debit card on file.Step 3 - Receipt Email
Finally, we will send a receipt to your inbox.
How Fine Charge Process Works
Fines are a common occurrence while renting in the UAE, but can take a while to come through. Below is an explanation of how the process works.
Service Charges
Please note that there is a service charge of up to 15% plus the fine amount for all non-rental payments.
This helps us to hire enough staff to process charges in a timely manner and improve the customer experience. Please be aware that non-rental charges can vary from case to case and from country to country.
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Frequently Asked Questions
Non-rental charges vary depending on the type. For exact information, please review our terms and conditions.
If your payment is declined, we will contact you about resolving the payment.
There are several types of non-rental charges, which are listed below:
- Traffic Fines
- Parking Fines
- Toll Fees
- Excess Mileage Fees
- Fuel Charges
- Insurance Premiums
- Payment Default Penalties
- Early Termination Penalties